Last Updated: 30-01-2025

At GPLHaven.in, we strive to provide high-quality GPL-licensed digital products, including WordPress themes, plugins, Shopify themes, and more. Since these are digital and downloadable products, all sales are considered final. However, we do offer limited refunds under specific conditions outlined below.

1. Eligibility for Refund

A refund may be considered in the following cases:

  • Corrupt or Unusable Files: If the downloaded product is corrupt or does not function as described, and we are unable to provide a working version.

  • Duplicate Purchase: If you accidentally purchased the same product more than once, we will refund the duplicate order.

  • Incorrect Product Delivered: If the product delivered does not match the one listed at the time of purchase.

2. Non-Refundable Cases

Refunds will NOT be provided in the following scenarios:

  • Change of Mind: We do not issue refunds if you decide you no longer need the product.

  • Compatibility Issues: It is your responsibility to check product compatibility before purchasing.

  • No Technical Knowledge: Refunds will not be given if you are unable to use the product due to a lack of technical expertise.

  • Third-Party Conflicts: If the product does not work due to issues with other third-party themes, plugins, or hosting configurations.

  • Lack of Features: If the product does not have a specific feature that was not explicitly mentioned in the description.

3. Refund Request Process

If your case meets the eligibility criteria, you may request a refund by following these steps:

  1. Contact Support: Send an email to Support@gplhaven.in with your Order ID and a detailed explanation of the issue.

  2. Investigation & Resolution: Our team will review your request and attempt to resolve the issue within 3-5 business days.

  3. Refund Approval: If approved, the refund will be processed to the original payment method within 5-7 business days.

4. Modifications to This Policy

We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on this page.

For any further questions, please contact us at Support@gplhaven.in.